Warranty

Every Atom and Atom Air product gets our VIP treatment as standard. No sign-up required.

Most of the range includes on-site service in the early years of the warranty, with return to base cover for the rest of the term.
Check your product’s coverage and how to claim below.

Warranty coverage

Product Type	Total Warranty	On-Site Service	Note
Atom Lighting – All Products	5 years	First 2 years	Includes sensors and accessories
Atom Air – Ceiling Fans	6 years	First 4 years	Domestic installations only
Atom Air – Bathroom Heaters	5 years	First 3 years	Domestic installations only
Atom Air – Exhaust Fans	5 years	Return to base only	Domestic installations only
Atom Air – Accessories and Controllers	5 years	First 2 years	Domestic installations only
Consumables and Software	1 year	Return to base only	Includes batteries and lamps

Important information
Warranty periods above apply to all products sold after 1 July 2026.
Warranty periods commence from the date of sale.
For full terms and conditions, refer to the Atom warranty statement. For product sold prior to 1 July 2026, view our previous warranty statement here.
Australian Consumer Law applies in addition to any warranty provided.
Atom Air warranty coverage applies to domestic/residential installations only. A separate commercial warranty applies when an Atom Air product is installed or used in a commercial environment or capacity. See warranty statement for details.

How to claim

Step 1: Check your product warranty

Confirm your product type and the applicable warranty service: return to base or on-site.
Refer to your product page or our warranty listing for model-specific coverage where required.

VIEW WARRANTY LISTING

Step 2: Follow the correct claims process

Standard return to base warranty

All Atom products are covered by a standard return to base warranty.

Contact your place of purchase to initiate the claim.
Provide proof of purchase and product details.
The wholesaler or retailer will manage the return process.

Atom on-site warranty service

Select Atom lighting products are eligible for on-site warranty support.

Where applicable:

The on-site warranty period applies first, after which, the product is covered by the standard return to base warranty for the remainder of the warranty term.
Eligibility is assessed at the time of claim.
On-site service is subject to product eligibility, coverage area, and claim approval.

If your product is eligible for on-site support, please lodge a service request using the portal link below.

If you would like to complete the warranty work yourself, you need to register with our warranty partner — click here.

Please review our Support Hub for common setup, installation, and troubleshooting guidance. Many issues can be resolved quickly without submitting a warranty claim.

Visit our Support Hub

REQUEST ON-SITE SERVICE

Become an approved warranty service partner

Licensed electricians and contractors can apply to join our approved warranty service network for Atom on-site support.

Applications are assessed by our appointed warranty service partner.

APPLY TO BECOME A SERVICE PARTNER

Important for trade customers

Warranty claims by trade customers must be initiated through the Atom website in accordance with the warranty statement.

The Evolt website provides warranty process information for authorised wholesaler and retailer customers only.

Learn more

FAQs

What’s covered under the Atom Warranty?

All Atom products have marketing-leading warranty coverage to support you with potential product fault or failure.

Coverage length and warranty services are dictated by the product type in accordance with the Terms and Conditions here.

In addition, all products are covered by Australian consumer law.

Are there any exclusions?

Yes. Coverage depends on product type, installation, usage conditions and location. Full details are outlined in the Atom Warranty Statement.

How do I make a claim?

First determine whether your product is covered by our standard return to base warranty or our on-site warranty service using the table above or our warranty listing.

Remember, warranty periods begin at the time of purchase, any on-site warranty periods apply first, and coverage is assessed at the time of the claim.

Follow the steps outlined above to lodge your warranty claim. You’ll need proof of purchase, product details, and a description of the fault (photos help).

Can I find a list of all product warranties?

Yes — view the Warranty Listing.