Warranty

Buy with confidence knowing your Atom and Atom Air products are backed by a comprehensive warranty.

Atom products are designed for reliability and supported by a clear warranty framework. We continually review product performance and warranty data to improve design, durability and long-term value.

To make a claim, follow the steps below.

How to claim

Step 1: Check your product warranty

Confirm your product type and applicable warranty period below.
Refer to your product page for model-specific coverage where required.

VIEW WARRANTY LISTING

Step 2: Follow the correct claims process

Standard Return to Base Warranty

Most Atom products are covered by a standard return-to-base warranty.

Contact your place of purchase to initiate the claim.
Provide proof of purchase and product details.
The wholesaler or retailer will manage the return process.

Atom VIP On-Site Warranty (Selected Products Only)

Selected Atom lighting products are eligible for Atom VIP on-site warranty support.

Where applicable:

VIP coverage includes a defined on-site service period.
Eligibility is assessed at the time of claim.
On-site service is subject to product eligibility, coverage area, and claim approval.
After the VIP on-site service period ends, the product continues under the standard return-to-base warranty for the remainder of the warranty term.

If your product is eligible for on-site support, you can lodge a service request via our appointed warranty partner.

Need help before lodging a warranty claim?

Please review our Support Hub for common setup, installation, and troubleshooting guidance. Many issues can be resolved quickly without submitting a warranty claim.

Visit our Support Hub

REQUEST VIP ON-SITE SERVICE

Atom Air In-Home Warranty

Atom Air ceiling fans and bathroom heaters are covered by a dedicated in-home warranty program.

Ceiling fans: 4 years (domestic use)
Bathroom heaters: 3 years
Includes electrician attendance where applicable, so homeowners are not out of pocket in the event of a product fault.

LEARN MORE ABOUT ATOM AIR IN-HOME WARRANTY

Warranty Reference Table

Subject to the conditions set out in the warranty statement, Atom products are warranted by Evolt as described in the table.

Download Warranty Statement

WARRANTY STATEMENT

Product Type	Warranty Period
Atom Air domestic use warranty	3 years
Atom Air In-Home warranty	Up to 4 years in-home + 2 years return to base Learn more →
Accessories, software, or consumables (includes globes and heat lamps)	1 year
General lighting products and components	3 years*
Atom VIP Warranty	Up to 2 years on-site + 3 years return-to-base

*For general lighting products, please refer to the warranty listing or product specifications for confirmation of coverage.

Become an Approved Warranty Service Partner

Licensed electricians and contractors can apply to join our approved warranty service network for Atom VIP on-site support.

Applications are assessed by our appointed warranty service partner.

APPLY TO BECOME A SERVICE PARTNER

Important for Trade Customers

Warranty claims must be initiated through the relevant brand website in accordance with that brand’s warranty statement.

The Evolt website provides warranty process information for authorised wholesaler and retailer customers only.

Learn more